analyze and describe the corporate culture of Fantasia Cosmetic Surgery Center based on these facts.

In one or two words each, list the three phases of crisis management.
A distinguishing feature of crisis from other problems is that a crisis has victims.
Match each example of crisis with its type.

Question 3 options:

malice

organizational misconduct

violence

confrontation

natural disaster

technological

financial

1.
Hurricane Sandy

2.
Tylenol murders 1982 (company: Johnson & Johnson, https://www.pbs.org/newshour/health/tylenol-murders-1982)

3.
Denny’s Restaurant discrimination cases

4.
workers’ walkout protesting layoffs of hourly employees

5.
angry employee posts employer trade secret on social media

6.
system wide network failure causes interstate transportation lines freeze for 7 days

7.
Iceland’s bank failure 2008

Crisis management is having the ability to do and say the right things under extraordinary pressure.

O. C. Ferrell emphasizes the importance of customers as stakeholders, but also stresses developing a company ethics program that balances the needs of all stakeholders in the business. To properly develop such a program, Ferrell recommends that a business should do which of the following?

Question 5 options:

Create a suggestion system, like a digital suggestion box, for stakeholders to provide their input about the company.

Establish a social media presence and monitor comments to track stakeholder interests and preferences.

Appoint an employee team to study how competitors are serving customers

Conduct formal research including focus groups and surveys to generate data about stakeholder groups, and distribute research results throughout the firm.
James Haggerty (2015) wrote that all crises are now legal crises, and gives 3 reasons for this. Which of the following are his 3 reasons? (Check 3)

Question 6 options:

Aggressive prosecutors and regulators

There is a higher incidence of corruption and malfeasance in the conduct of business than ever before

Increased laws and regulations

Rise of plaintiffs bar and class action lawsuits

The competitive push to mass produce cheaper products faster has sacrificed quality control

Juries are awarding higher damages in verdicts

Stakeholder theory focuses solely on the legitimate interests of the corporation’s shareholders.

Question 7 options:
True
False

Two emotions closely aligned with the ethic of care are:

Question 8 options:

remorse and guilt

empathy and fear

fear and remorse

empathy and responsiveness

Question 9 (Mandatory) (5 points)
Which of the following is NOT important or essential in an ethic of care approach in a crisis situation?

Question 9 options:

company share dividends

pre-crisis stakeholder relationships with organization

emotions

trust

Question 10 (Mandatory) (5 points)
If the circumstances of a crisis situation causes the organization to be unable to meet its contract with a major customer, which of the following is the ideal remedy to avoid damages for breach of contract?

Question 10 options:

reformation

bankruptcy

rescission

public apology

Question 11 (Mandatory) (5 points)
Unilever is an example of practicing which of the following?

Question 11 options:

utilitarianism

sustainability

Friedman’s free market ethics

shareholder theory

Question 12 (Mandatory) (50 points)
BUSN627 Final Exam Essay Question

YOUR ESSAY IS BASED ON THE FOLLOWING HYPOTHETICAL CRISIS SITUATION:

Fantasia Cosmetic Surgery Center is a well-known, successful, busy, plastic surgery practice. Dr. Goodfellow, the controlling practice owner and lead physician, is often featured with celebrities and is a noted philanthropist in the community. The practice has 6 physicians in total and several supporting clinicians, healthcare, and administrative staff. The practice has a practice administrator.

There are policies on office administration, client and medical practice, and standard employment matters. There is no workplace violence policy. There is no crisis plan. The practice has a website, but is not active in social media. Training is limited to healthcare topics and required legal compliance.

The practice schedule is fast paced. Employees are required to move patients through the schedule timely. Personal conversation is discouraged. Patients are treated professionally, but not personally. There have been some complaints by patients from time to time that their questions are not answered as well as they would like during procedures, but that otherwise they are happy with their results.

There was one malpractice claim filed 3 years ago by a patient dissatisfied with a nose restructure, which was settled privately with a confidentiality agreement and no publicity.

Talula Bascula, a local socialite, is a patient of Dr. Goodfellow. She has had some facial reconstruction work previously and returns for additional work she wishes to have done on her lips and jaw line. Dr. Goodfellow is away at the time and she is seen by Dr. Alexis Candlelight, who advises her against it. Alexis is concerned that due to Talula’s facial structure, combined with previous work already done, the result is not predictable. Talula, as she is, is quite attractive. Alexis fears what Talula thinks she wants could end badly. Talula is unhappy, screams at Alexis that she is an incompetent moron, and storms out of Alexis’ office, slamming the door open against a nurse in the hallway. She stomps down to the reception desk, yells at the people there, picks up stack of brochures on the counter and throws them, and leaves.

Talula tracks down Dr. Goodfellow, whom she knows personally, by phone, and gives him an earful. He calms her down and tells her he will call her to come to see him when he returns.

The office manager later informs Dr. Goodfellow of Talula’s behavior in the office and Dr. Candlelight fills him in on why she thinks the procedure is not a good idea. They both prefer that Talula not come back to the practice given her volatile behavior. Employees complained. Dr. Goodfellow reminds them who the boss is and says he will handle Talula personally. The upshot is, Dr. Goodfellow performs the surgery Talula wants. It does not end well.

As a result of the surgery, Talula’s face is contorted. Dr. Goodfellow attempts to fix it with another procedure. It gets worse. Talula now looks something like a gargoyle.

Talula stalks the office and Dr. Goodfellow’s house, threatens Dr. Goodfellow on the office message system, and sits in the office parking lot in her car. The staff complains. They are afraid of her. The office manager wants to call the police. Because Talula is who she is, and because her husband is even more prominent, Dr. Goodfellow first tries to handle it privately through their lawyers. He tells his staff to just ignore Talula. A week into the parking lot stalking, Talula bursts into the office one morning, shouting and waving a gun, She starts randomly shooting around the waiting room. People dive for cover and one brave person tackles Talula, but not before one of the bullets hits the office receptionist. She is wounded severely, fortunately not mortally. She will recover. Talula is arrested.

QUESTION:

Write an essay in which you address the following:

Identify the type of crisis this scenario presents.

Describe the 3 phases of this crisis situation with at least two issues for each phase. You have the option of presenting this in a table.

In a paragraph, analyze and describe the corporate culture of Fantasia Cosmetic Surgery Center based on these facts.

 

In a paragraph identify and discuss at least one ethical issue AND explain how this ethical issue could have been avoided.

In one paragraph identify and explain what, if anything, you would advise to manage this situation post-crisis after the shooting.

REFERENCES REQUIRED: You MUST include at least 5 references drawn from your Lessons, Course

Readings, and your own relevant research, cited in APA 7th edition format, including in-text citations in your essay as well as a list of full citations at the end of your essay . Hanging indent and double spacing are not required in formatting for purpose of this essay, but accurate APA citation format of the references is required.
Spelling and grammar count.
Please be reminded of the University plagiarism policy in preparing exam essays,

Elitewriterhelp.com is an online academic writing platform that provides essay and assignment solutions to students from all nations around the world. Based in the United States, Elitewriterhelp.com assists students from over 100 countries with their assignments and essays.

The countries that Elitewriterhelp serves are Australia, Canada, New Zealand, United Kingdom (UK), United States (USA), Ireland, South Africa, Austria, Belgium, Bulgaria, Denmark, Finland, France, Germany, Greece, Hungary, Iceland India Italy Japan Liechtenstein Malta Netherlands Norway Poland Portugal Romania Slovakia Slovenia Spain Sweden Switzerland Turkey Ukraine Uzbekistan Vietnam.

Elitewriterhelp specialists offer custom-written papers covering various topics on different academic levels, such as High School/College/ University/Master/ Ph.D., depending upon the requirements of the customer’s individual assignment or project type. Through our services, you can get help in any subject from math problem-solving to proofreading and editing essays for spelling errors or simply helping with English class assignments for those non-native English speakers out there who need some extra help translating their papers into perfect English!

Whether it be research papers or just essay writing for an exam preparation course – we have you covered! We also specialize in providing customized thesis and dissertation writing services which include literature review analysis & composing high-quality content within your given timeline so you do not miss any important deadlines set by your professor or instructor! Our experts guarantee top-quality papers no matter what type of academic level they may be written at; whether it’s a college freshman student looking to pass his first history class or a graduate school student trying to finish her Ph.D. dissertation – EliteWriterHelp has got them covered!

In addition to this plethora of services offered through our website, we also provide professional consultation on various topics including personal branding advice; career development guidance; resume/CV design assistance; cover letter draft-building tips; informative speech guidance; data visualization techniques coaching & more! So whatever educational challenge lies ahead – EliteWriterHelp is here to provide appropriate solutions tailored exactly according to each customer’s individual needs and preferences!

Elite Writer Help
Calculate your paper price
Pages (550 words)
Approximate price: -

Why Work with Us

Top Quality and Well-Researched Papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional and Experienced Academic Writers

We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.

Essays

Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.

Admissions

Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.

Reviews

Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.

Reviews

Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.