customer service podcast attach

After reviewing the podcast, write an essay analyzing the scenario and addressing all of the checklist items below in a minimum of 2 pages (500 words), plus title and reference pages using APA format and citation style. Indicate the issues with the customer and the CSR in this podcast scenario.
For help with APA, see the Academic Writer resources located in the Academic Tools area.

Write an essay thoroughly analyzing the problems involved in this in-person encounter between the CSR and the customer.
Analyze and explain what the CSR did wrong and what they should have done. Use the CSR skills list to address the situation.
Discuss what you would do if you were the CSR’s supervisor to ensure that this situation does not happen again.
Include one or two short quotes from either your textbook or a scholarly journal article from the Purdue Global Library located in the Academic Tools area of your course, to support your viewpoint. Make sure your citation(s) have an accompanying APA 7th edition reference on the reference page.

There are three parts to an essay: Introduction, body, and summation.

The first 1-2 paragraphs* introduce the reader to the topic of your paper.
The body of the paper will address the questions in this particular assignment paper.
Finish your paper with a final paragraph or two summarizing what you determined and explained in the body of your paper.
Use complete sentences in Standard English, with correct grammar and spelling. Ensure that your analysis is logical, well-ordered, and insightful with each paragraph consisting of at least 3- 4 sentences. Use current APA format and citation style (see Academic Tools for the Academic Writer resources) and respond in a minimum of 2 pages (500 words) with an additional title and reference page.

* Remember to use at least 3 to 4 sentences in each paragraph.

Elite Writer Help
Calculate your paper price
Pages (550 words)
Approximate price: -

Why Work with Us

Top Quality and Well-Researched Papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional and Experienced Academic Writers

We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.


Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.


Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.


Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.


Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.